F.A.Q.

Learn more about 3G Fall Detector

The 3G Fall Detector is a personal mobile alarm that is used as an aid to secure your independence, whilst providing peace of mind to you and your loved ones. You can take this alarm with you everywhere, similar to a prepaid mobile phone, but more discreet and without the complications. When activated, using the 3G mobile network, it will alert your loved ones that you need help.

The 3G Fall Detector is a handy device for people in all walks of lifeIt gives you the confidence to live life with peace of mind, knowing that help is only a button press away. It is also a fantastic device for shift workers, people working at night or alone, property managers, OTs and anyone that wants the security of a cost effective and easy to use personal mobile alarm

When you need help in an emergency, simply either press the SOS button, or if you have a serious fall, the alarm will activate on its own. If manually pressed, it will text all listed mobile numbers (you can have up to 5 contacts) your GPS location on a Google map, before calling each number in sequence. It then opens two-way communication for you to alert your loved ones of your situation. If you are unconscious, the text messages are there to alert your contacts to where you are. You can even list 000! 

When the alarm is activated by pressing the SOS button, your listed contacts will receive a text message with your name and a ‘help me’ request, as well as your GPS location on a Google map link with a pin drop. The calling sequence will then begin and they will receive a phone call and can talk to you through the device.

When the alarm is activated through a fall detection, your listed contacts will receive a text message with your name and a ‘help me’ request as well as your GPS location on a Google map link with a pin drop. They can call your device to check if you are conscious, and alert 000 with your location if necessary.

You can stop the calling sequence by simply pressing the SOS button again. If the device has reached a contact already, you can press the SOS button to end the call. You cannot stop the texts as these go out automatically at the same time to all mobile numbers.

When the alarm is activated through a fall detection, your listed contacts will receive a text message with your name and a ‘help me’ request, as well as your GPS location on a Google map link with a pin drop. They can call your device to check if you are conscious, and alert 000 with your location if necessary.

Medi Alarm is NOT a monitoring service. Our device calls your contacts directly. You can also list 000 on your Medi Alarm 3G Fall Detector if you wish. It is a good idea to also work out your own emergency plan with your listed contacts so that they can call 000 on your behalf if you are unconscious. By not paying high fees to a monitoring service (who would only call your family and friends and 000 anyway) you are able to save money whilst also enjoying your freedom by not being locked into contracts. Please note that 000 does not accept texts from any persons mobile/personal alarm/ other device etc.

The 3G Fall Detector is similar to a mobile phone in that it uses a SIM card and works where a mobile phone would. 

Yes, anyone with a mobile phone can change or adjust the settings very easily by sending the device a text message with a listed command prompt from the manual. We will program your device initially. We strongly urge you to please read your instructions before using the device. For further assistance, please contact our technical support on 0434 093 118 or info@medialarm.com.au during business hours EST. Please note that frequent changes or tests will use up the credit quicker.

Yes, your 3G Fall Detector can have a maximum of 5 contacts, and you can include 000 if you wish. Most people put 000 last in case of a false alarm. Please be aware that only mobile numbers will receive the help text and GPS location. If no one on your list has answered when your alarm has been activated, and it reaches 000 (if you have 000 programmed), they may trace the call. 

Yes, your 3G Fall Detector is water resistant, and you can wear it in the shower or if you get caught in the rain. It cannot be submerged in water, such as a pool, the bath, or the ocean.

The 3G Fall Detector is a stylish, discrete, matte black pendant that is very comfortable to wear. It fits in the palm of your hand and weighs 35 grams. It comes supplied with a lanyard, or you can thread it onto a necklace, belt buckle, or even a keyring if you prefer. Ask us about our bonus wristband offer!

The built in fall detector detects a sudden change in angle and motion. The device will then activate and start the alarm sequence, sending out SOS texts to all mobiles at the same time with your location on a Google map link. It then will call each contact one at a time until the call is acknowledged. If you are unconscious and your contacts cannot hear you on the line, they can alert 000 to your location if needed. This feature has different sensitivity levels that can be customized to your daily life, and can also be turned off if required.

There is no installation necessary! Everything is done in our office for you before we express post your device. You will need to switch your device on outside for 10 minutes so that it can connect to your local satellite for the first time, and then charge it for 3 hours before the first usage. After that it should be charged every 1 – 3 days for an hour. We recommend putting the charger cradle on your bedside table.

We program your Medi Alarm 3G Fall Detector with a low battery indicator so that it sends the listed contacts a text message automatically if the battery falls below 15%. This setting is automatically programmed for you but can also be switched off.

The battery typically lasts 2-3 days, but it depends on your activity levels. Most clients feel comfortable with putting the charger cradle next to their bed so that it is easily accessible. It only takes an initial 3 hours to charge when you first get it, and then usually an hour to do a full charge thereafter. It won’t hurt your device if you leave it in the charger cradle overnight, and most people prefer to charge it once a day so they do not forget.

Yes, your listed contacts can call you and it will answer automatically. This will be charged like a standard mobile phone call. We do not recommend dialling out unless it’s an emergency, as this will use your credit. If you want to use the speed dial feature, you just press the top yellow button on the right side of the pendant. You can then scroll through the list and choose who you would like to call.

The 3G Fall Detector will keep dialing each number until the receiver of the call presses 1 on their phone to acknowledge the call. This tells the device to stop calling the listed contacts. Some voicemail greetings can be up to 5 minutes in length, so it is a good idea to ask you contacts to either shorten their voicemail greetings, have a voice to text call catcher, or even consider switching off voicemail.

We utilize Australia Post Express Post yellow parcel satchels. We include this as a part of our great offer. We will text you your tracking number so that you can track your parcel. Once we lodge your parcel with Australia Post, they are responsible for your delivery and unfortunately we cannot give them special instructions. If you are not there to receive it, the Postie may leave it in a safe location or take it back to the Post Office for collection.

No! You own the device outright and you are not locked in to any contract. Only the SIM card needs a top up annually.

If you are within the Australia Post network, once your order has been finalized and posted, it should only be a few business days.

I still need help as my question was not answered

Please phone us on 0434 093 118 during business hours or email info@medialarm.com.au