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Customer Information

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We are a registered National Disability Insurance Scheme (NDIS) provider. As such, you have the right to make complaints about our services and supports at any time. If you want to make a complaint, we want to help you to make it quickly and easily, and without stress. We will do our best to deal with any complaint fairly and quickly. The NDIS laws make us keep records about complaints so they can check that we are following the law and doing a good job for NDIS participants.

NDIS Incident Management & Reportable Incidents Policy

For more information about our NDIS Incident Management and Reportable Incidents Policy please download.

NDIS Complaints Management & Resolution Policy

For more details about Complaints Management and Resolution Policy please click below to download.

Medi Alarm NDIS
Complaint Form

Click below to download and fill out our
Medi Alarm Complaint Form then call or email to

103 Mornington Street,
North Geelong, VIC, 3215

Monday – Friday: 9:00 – 5:00 AEST

1300 665 322

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