Don’t see a particular question on our list?
Feel free to email us at firstname.lastname@example.org or call our support line at 1300 665 322
What are your hours of operation?
We are open Monday to Friday from 9.00am until 6.00pm, aest.
Do you have a shop we can visit?
Medi Alarm is purely an online business. We are able to assist you with questions over the phone.
What are your general delivery wait times?
We use Australia Post Express Post yellow bags for all of our products, except replacement chargers may travel by normal Australia Post. Generally you should receive your device in only a few business days as we pride ourselves on our fast turn around time and we understand your urgency.
Can you help with the programming of the devices?
Medi Alarm can program your device so that it is ready to use once you receive it.
Do you provide at home installation?
There is no real installation needed. We do all of the activation and set up for you in our office, then you simply plug it in. Our products are very user friendly. A detailed manual will be included, if you lose it then please get in touch and we will email you another.
I'm a business. Can I order some brochures of your product?
Absolutely. Please send us your postal address and we will send you some brochures.