Don’t see a particular question on our list?
Feel free to email us at firstname.lastname@example.org or call our support line at 1300 66 53 22
What are your hours of operation?
We are open Monday to Friday from 9.00am until 6.00pm, aest.
Do you have a shop we can visit?
Medi Alarm is purely an online business. We are able to assist you with questions over the phone.
What are your general delivery wait times?
We use express yellow bags for all of our products, except smaller items will travel by normal australia post, please allow up to 5 days for delivery on some items.
I'm a business. Can I order some brochures of your product?
Absolutely. Please send us your postal address and we will send you some brochures.
What is your refund and return policy?
We offer a 14 Day Money Back Guarantee. A refund will be issued if the products are returned to us in perfect condition, eg. no marks. Postage and handling will not be refunded, up to $20.00.
Can you help with the programming of the devices?
Medi Alarm will offer programming of both devices for no charge.
Do you provide at home installation?
Unfortunately no, however our products are very user friendly. A detailed pdf manual is available for download on our website.