How do medical alarms actually work and what can I expect?
This outline applies to the Medi alarm. The Medi Alarm is our most basic ‘use around the home’ / share the landline telephone connection device. We can supply the Medi Alarm fully programmed with your telephone numbers if needed for free.
The Medi Alarm uses pendants / wrist buttons and has an inbuilt transmitter inside the pendant or wrist button. This transmitter sends a signal to the base unit when the user presses the button. The base unit, when it identifies a pressed button from a pendant/wrist button to whom it is paired to,will then be activated and start dialing/making contact with the carers, friends, family or neighbours that you have programmed into the base unit. It does this by ‘playing’ a pre-recorded message. Base units can be connected to a landline service or the NBN service via the voice port or by use of an analogue to digital converter.
NOTE: The Medi alarm when connected to the NBN will not work if the NBN service is not working.
Medi Alarm is designed very well. There are various modes of transmission for radio signals. Medi Alarm uses a ‘higher end’ AM mode of transmission to link pendant / wrist buttons to the base unit. AM does have a tendency to ‘go further’ and ‘through’ things better than other analogue modes under most circumstances.
With the Medi Alarm, you can expect the range of the pendants to cover the average 1/4 acre block. The range is stated at 50m. With careful placement of the base unit, the range can be extended further. Contact us if you live on a larger property and need an extended range.
Q: What is Medi Alarm?
A: Medi Alarm is a medical alert device that allows you to essentially call for help if you suffer a fall and cannot get up or find yourself not able to get out of bed or any similar situation.
Q. Are there any monthly fee’s associated with the medi alarm
A. No… none what so ever, Medi Alarm simply uses your telephone line to dial out and alert family and friends with a message you need help. The alarms with fees pays the wages and profit of companies that employ people to answer telephone calls and act on your instructions. With Medi Alarm… you are using your own contacts to do this. So no fees.
Q: Is Medi Alarm difficult to install?
A: It is very simple to install. Just plug in the power cord and the phone jack. There are no tools required. Easy to follow instructions will show you how to record your help message.
Q: How does the product work?
A: In an emergency, simply push the button on the wearable necklace pendant (FOB) and the base unit will dial the telephone numbers you have told it to call in an emergency. The unit will play the pre-recorded message (something like ‘Mum needs help). It will do this over and over until someone answers the call for help. The Medi Alarm knows a voicemail is not human and will continue to call if it encounters a message bank.
Q: Do you have to be near a base unit to use the Medi Alarm?
A: No, Any distance up to approximately 50m away from the base unit and it will work. 50m is about 150 feet? it is a fair distance.
Q: What if the power goes out in the home?
A: The base unit has a battery backup. User to supply 4 AAA batteries. NOTE: If connected via the NBN, your NBN service may or may not be also down. If ever there is no active NBN connection, for any reason, the Medi Alarm will not work.
Q. Can I programme 000 into the Medi Alarm?
A. No. If you have ever telephoned 000, you will know that sometimes you get connected to a computer operated feature that requires speaking or activity on your phone keypad. Medi Alarm can’t do these required operations.
However… If you have a medical alarm that has an attached monitoring service ( the one’s you pay a monthly fee for)… all they do if you instruct them is call the Ambulance. Therefore you can simply instruct the people pre-programmed into your Medi alarm to call the Ambulance on your behalf if you so desire. We recommend obtaining a Key lock for your residence to allow for easy services access. Give the Key Lock code to the people you have in the Medi Alarm so they can pass this onto the responders.
Q. What numbers do I add on the medi alarm
A Anyone you want to. But it is good if they generally have their mobile phone with them or are nearly always around a landline phone. These nominated Carers are the people nominated by you that Medi Alarm will call when the pendant or wrist button is pushed. They should be people that know you and can assist if you require help. They are usually family, friends, neighbor or anyone responsible for your well being such as a Carer. They don’t need to live nearby to be alerted that you need help… but a close person is more ‘handy’. You are able to change your nominated carers phone numbers yourself at any time. But don’t forget to let those carers know they are on your Medi Alarm as a contact for help .
Warranty on the home use Medi Alarm
The Medi alarm is covered by a 12-month warranty. This covers normal usage of the product and does not cover any miss-use of the equipment whatsoever. Physical damage, misuse, lightening damage, high voltage transient damage, or battery replacement are not covered under the terms of this warranty.
Fall Down Detector
The 3G Fall Down Detector GPS is a mobile device that will ‘work anywhere’. That is to say if the user goes for a walk 1km down the road and through a park or for a bit of bush walking…. the device is designed to be able to engage the contacts stored within it, if the SOS button is depressed for 3 seconds, and alert them that the user requires help. One of the ways it alerts carers, friends, family or neighbours is with an SMS and a Google Maps link to the exact location of the user. All contacts that are programmed into the device, must have their voicemail or message bank de-activated, to receive calls, if the GPS reaches a mobile with voicemail, it may not call the other numbers , however up to 5 people will receive a text message saying their loved one needs help, it’s important to allocate contacts who are going to be able to take the call, this also applies to answering machines, on landline numbers. The device transmits these alerts via the mobile phone network. It obtains the location by the GPS satellites orbiting the Earth.
If you do not have 3G mobile phone coverage or GPS lock… the device may not work 100% as expected. GPS signals from the satellite can penetrate through the average single story residence roof and the device can obtain a signal under most situations like this. Cloud cover and other atmospheric conditions can affect the signal… so there a few things at play here. GPS lock will not be possible if the user is in, for example, in an underground car park. Mobile network coverage is far more spread these days with large buildings often having access points for this coverage. If you have mobile coverage and no GPS coverage, some alert features of the device will still work and remains a useful medical alarm under these conditions.
The fall down waterproof SOS GPS is easy to program. You do not have to use the SIM card we provide, you may use your own one depending on the device if its supports a Telstra SIM card, or Optus SIM. We sell both and the SIM card is pre-installed here before your sOS GPS is shipped to you.
We believe in our products and sell them with confidence because if they are only 99% fully operational under all locations/conditions… having a medical alarm of some description is 99 times better than not having anything at all. We sell on this basis so consider the places your alarm will be potentially used and call us to discuss if you have any questions. This applies to ANY alarm product/brand for sale through this or any business (though others may not mention this fact).
Warranty on the 3G GPS Fall Detector
The Fall Down Detector is covered by a 12-month warranty. This covers normal usage of the product and does not cover any miss-use of the equipment whatsoever. Physical damage, misuse, lightning damage, high voltage transient damage, or battery replacement are not covered under the terms of this warranty.
All our prices for all products include postage and handling.
The component is $20.00. We don’t refund postage on returned products.
Our 14 Day Money Back Guarantee is less the $20.00 P/H.
Our refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Medi alarm will not be responsible for parcels lost or damaged in transit if you choose not to insure.
How long does it take for the product to arrive?
If using PayPal or internet transfer, please allow for the amount to be cleared into the Medi Alarm account. Once payment has been received, we allow up to 7 days for delivery, all of our products are sent via Australia Post in a yellow express bag with a tracking number. We say ‘up to’… but generally 2-3 days is more normal.