F.A.Q.

Learn more about Medi Alarm PRO 4G Fall Detector

The Medi Alarm PRO 4G Fall Detector is a 4G network personal mobile alarm that is used as an aid to secure your independence, whilst providing peace of mind to you and your loved ones. You can take this alarm with you everywhere, similar to a prepaid mobile phone, but more discreet and without the complications. When activated, using the 4G mobile network, it will alert your loved ones that you need help. If you drop out of 4G and into a 3G zone, this alarm will still work.

The Medi Alarm PRO 4G Fall Detector is a handy device for people in all walks of life. It gives you the confidence to live life with peace of mind, knowing that help is only a button press away. It is also a fantastic device for shift workers, people working at night or alone, property managers, OTs and anyone that wants the security of a cost effective and easy to use personal mobile alarm.

You can place an order online or phone our friendly staff on 1300 665 322. One of our team will be in contact to arrange programming of your device.

As the technology improves, the government will eventually move away from the 3G network,  which is why we have developed and released the 4G model early. Please see the comparison table on the below link – you will need to scroll halfway down the page- https://www.medialarm.com.au/medi-alarm-pro-4g

We are an Australian, family-owned business that has been operating for 15 years. We are the original provider of all of our products and we are the first to release the new 4G model. We have established a trusted reputation in the industry and our friendly team will go the extra mile to provide you with any technical support you may require. We don’t have any hidden fees, and our Victoria-based customer service team are helpful and easily contactable.

Yes! We are the first NDIS approved provider for personal alarms. If you are an NDIS participant then please fill out our enquiry form and one of our helpful team members will be in touch. We will need your NDIS details so that we can lodge your service booking, or alternatively, we can email you a quote if it needs approval from your plan manager or OT first.

No. The Medi Alarm PRO 4G Fall Detector is a standalone device using its own SIM card. It doesn’t rely on any other device, NBN or network. It is similar to a mobile phone in that it uses a SIM card (already included) and uses the mobile network, so it will work anywhere that is covered by the mobile network. 

We supply a standard lanyard so that you can wear your Medi Alarm as a pendant around your neck. You can also wear it on your arm with an optional wristband accessory or on your blouse, shirt, or pant pocket with the belt clip accessory. Ask us for details!

When you need help in an emergency, simply either press the SOS button, or if you have a serious fall, the alarm will activate on its own. When pressed or if a fall is sensed, the device will text all listed mobile numbers (you can have up to 8 contacts) your GPS location on a Google map, as well as calling each number in sequence. It then opens two-way communication for you to alert your loved ones to your situation. If you are unconscious, the text messages are there to alert your contacts to where you are. You can even list 000! Please note that 000 cannot receive a text from any Medi Alarm, mobile phone, person, device etc. – they only accept calls.

When the alarm is activated by pressing the SOS button or a fall being detected, your listed mobile contacts will all receive a text message  with a ‘help me’ request, as well as your GPS location on a Google map link with a pin drop. The calling sequence will then begin by calling each number one at a time until the call is acknowledged and your contacts can talk to you through the device.

You can stop the calling sequence by simply pressing the SOS button again. You cannot stop the texts as these go out automatically at the same time to all mobile numbers.

When your contacts answer the call from your device, they will hear a voice prompt telling them that your Medi Alarm is calling and for them to press ‘1’ on their keypad. This acknowledges the call, telling the Medi Alarm PRO 4G that it has reached a real person, and stops the alarm from calling the other contacts listed. If your contact misses the call, or if it goes to their voicemail, the Medi Alarm PRO 4G will call the next person on the list until a contact presses ‘1’ and acknowledges the call.

Medi Alarm is NOT a monitoring service. Our device calls your contacts directly. You can also list 000 on your Medi Alarm PRO 4G Fall Detector if you wish. It is a good idea to also work out your own emergency plan with your listed contacts so that they can call 000 on your behalf if you are unconscious. By not paying high fees to a monitoring service (who would only call your family and friends and 000 anyway) you are able to save money whilst also enjoying your freedom by not being locked into contracts. Please note that 000 does not accept texts from any persons mobile/personal alarm/ other device etc.

The Medi Alarm PRO 4G Fall Detector is similar to a mobile phone in that it uses a SIM card and works where a mobile phone would. We include a mobile SIM card with $45 credit free of charge for the first year. 

Generally this will be more than enough to last you the 12 months, as this is for emergencies only. After the first year, your intial credit will expire, and you will be prompted to top up your device’s credit.

Yes, anyone with a mobile phone can change or adjust the settings very easily by sending the device a text message with a listed command prompt from the manual. We will program your device initially. We strongly urge you to please read your instructions before using the device. For further assistance, please contact our technical support on 0434 093 118 or info@medialarm.com.au during business hours EST. Please note that frequent changes or tests will use up the credit quicker.

Yes. Your Medi Alarm PRO 4G Fall Detector can have a maximum of 8 contacts, you can include 000 if you wish. Most people put 000 last in case of a false alarm. Please be aware that only mobile numbers will receive the help text and GPS location. If no one on your list has answered when your alarm has been activated, and it reaches 000 (if you have 000 programmed), they may trace the call. 

Your Medi Alarm PRO 4G Fall Detector is water resistant, and you can wear it in the shower or if you get caught in the rain. It cannot be submerged in water, such as a pool, the bath, or the ocean.

The Medi Alarm PRO 4G Fall Detector is a stylish and discreet black pendant that is very comfortable to wear. It weighs 56 grams, and with dimensions 45.9mm x 47.9mm x 47.9mm it fits in the palm of your hand. It comes with a lanyard, or you can thread it onto a necklace, belt buckle, or keyring if you prefer. Ask us about our optional wristband and belt accessories.

The built in fall detector detects a sudden change in angle and motion. The device will then activate and start the alarm sequence, sending out SOS texts to all mobiles at the same time with your location on a Google map link. It then will call each contact one at a time until the call is acknowledged. If you are unconscious and your contacts cannot hear you on the line, they can alert 000 to your location if needed. This feature has different sensitivity levels that can be customized to your daily life, and can also be turned off if required.

Every Medi Alarm PRO 4G Fall Detector comes with a mobile SIM card and $45 credit that has already been installed in the device for you. 

There is no installation necessary! Everything is done in our office for you before we express post your device. You will need to switch your device on outside for 10 minutes so that it can connect to your local satellite for the first time, and then charge it for 3 hours before the first usage. After that it should be charged every 1 – 3 days for an hour. We recommend putting the charger cradle on your bedside table.

This device has a screen that clearly displays the battery status. We also program your Medi Alarm PRO 4G Fall Detector with a low battery indicator so that it sends the listed contacts a text message automatically if the battery falls below 30%. This setting is automatically programmed for you but can also be switched off.

The battery typically lasts 2-3 days, but it depends on your activity levels. Most clients feel comfortable with putting the charger cradle next to their bed so that it is easily accessible. It only takes an initial 3 hours to charge when you first get it, and then usually an hour to do a full charge thereafter. It won’t hurt your device if you leave it in the charger cradle overnight, and most people prefer to charge it once a day so they do not forget.

Yes, your listed contacts can call you and it will answer automatically. This will be charged like a standard mobile phone call. We do not recommend dialling out unless it’s an emergency, as this will use your credit. If you want to use the speed dial feature, you just press the top yellow button on the right side of the pendant. You can then scroll through the list and choose who you would like to call.

The Medi Alarm PRO 4G Fall Detector will keep dialing each number until the receiver of the call presses 1 on their phone to acknowledge the call. This tells the device to stop calling the listed contacts. Some voicemail greetings can be up to 5 minutes in length, so it is a good idea to ask you contacts to either shorten their voicemail greetings, have a voice to text call catcher, or even consider switching off voicemail.

We utilize Australia Post Express Post yellow parcel satchels. We will text you your tracking number so that you can track your parcel. Once we lodge your parcel with Australia Post, they are responsible for your delivery, and unfortunately, we cannot give them special instructions. If you are not there to receive it, the postie may leave it in a safe location or take it back to the post office for collection.

No! You own the device outright and you are not locked in to any contract. Only the SIM credit needs to be topped up annually. You will be prompted to do so at the end of your first year of usage. Our friendly staff can assist you if necessary.

Please phone us on 1300 665 322 during business hours or email info@medialarm.com.au.

If you are within the Australia Post network, once your order has been finalized and posted, it should only be a few business days.