Be aware of other companies that have only been around for a few years
Medi Alarm has been active in the industry for 15 years
Misleading advice from other companies
There is a company that will say anything to secure a sale. They bad mouth all other companies. This is what they say about Medi Alarm and similar companies if you give them the chance. Corrections inserted.
Good Morning Leone,
Thank you for your email.
Telstra and Optus have no plans to close down the 3G Mobile Network in Australia.
3G is expected to remain operational for at least another 5-10 years as it carries all voice calls and text messages and is used by ambulance services.
Our device (The 3G Tear Drop device sold by just about everyone online) uses the full Telstra mobile network with 99% population coverage.
Some other companies that use Aldi Mobile sim cards with pre-paid plans even though Aldi Mobile have told them not to.
Not true. Aldi currently wants to grow Market Share and there are no restrictions on who can use an Aldi SIM or in what device/capacity. This particular 3G device selling company offers $45/yr unlimited/fair use SIM…. They are actually making money from using these $45 SIM cards by selling a service for $45/yr. E.G. They keep what you don’t use!
We can put you in touch with Aldi management to confirm this.
Aldi Mobile coverage is significantly less than the full Telstra network.
Not true. The full Telstra network coverage is 99%. Aldi uses the Telstra Wholesale network covering 98.8%. Using our 4G device that is backward compatible to 3G as well, actually assures you the widest coverage available from any device offered for sale in Australia because of the dual band operation and non 100% overlapping 3G/4G footprint.
The alarms that are advertised as 4G are not compliant and are unsafe to use.
Totally not true. Telstra has some certified modules and devices. However the majority of modules and devices in Australia are not tested specifically by Telstra… BUT, other modules and devices are 100% allowed and safe to use as long as all devices and modules must meet certain specifications and compliance testing. Our 4G device has passed these tests/standards. Just to note, any 3G only device (like the 3G only device this company sells), as of December 2018, is not eligible to be certified by Telstra for use on their network ever, but can still be used if it meets all the requirements for operation on the Telstra network.
Here is a link to an article by Telstra on the M2M certification: https://www.telstra.com.au/content/dam/tcom/business-enterprise/machine-to-machine/pdf/telstra-m2m-certified-devices-modules.pdf
If you have any further questions please advise.
Excerpt from M2Mone:
Recently we’ve had a number of customers building new product ask us how Telstra’s certification process affects their device usage with M2M One.
To use the M2M One network in Australia your device needs to meet the following requirements:
• 3G devices must support 850Mhz (Telstra NextG)
• 4G/LTE devices must support either B3 or B28 (4GX) – Ideally your device should support both
• All devices must have Australian RCM Approval – We recommend using a registered Australian testing laboratory like Comtest
As you can see Telstra certification is not a requirement
Medi Alarm, being long established in the industry for 15 years, has always been an up-front and honest family business. We generally just conduct our business and not pay attention to what other businesses say or do… however
We do however feel it necessary to point out an illegal practice by some other companies. As a general rule, and there may be exceptions, but any company that is selling the Tear Drop shaped 3G only device for a price of $439.00 or more, might be part of this because of the reasons below.
There are several breeches of the Competition and Consumer act.
s.48 Resale price maintenance
s.96 Acts constituting engaging in resale price maintenance.
Also most likely Section s.97 and section s.98.
Medi Alarm was the first company in Australia to introduce firstly the 2G and then the 3G Tear Drop shaped alarm and we set a selling price of $369.00. Other companies then followed offering the device and set a price they thought was suitable.
In September 2018, some suppliers thought it would be a good idea if they became a distributor here in Australia for the 3G only device. Which is perfectly fine.
They decided that they would sell the device in Australia, wholesale, to companies with some mark-up on the price compared to what sellers had been buying them from the manufacturer overseas for. Which is perfectly fine too.
However, they decided that they would only sell and make available the device to another seller/company if they agreed to sell the device for $439.00 or more and would not supply the device if this was not agreed to. This is totally illegal and it continues today.
Medi Alarm had, since March 2018, been looking at our 4G device and following its development. In October it became available and we released it for sale so we would maintain independence with 100% of our business and remain free to price product as we see fit.
Below is a screen shot of a discussion between us and the 3G manufacturer overseas about the proposed minimum selling price and exclusion from being able to continue supplying it if we would not agree to the minimum 439.00 selling price: