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Postage

All of our prices include postage and handling.  The cost is $20.00.  We don’t refund postage on returned products, including on the 14 Day Money Back Guarantee.

If using PayPal or internet transfer, please allow for the payment to be cleared into our Medi Alarm account.  Once payment has been received, allow between 2 to 7 days for delivery.  All parcels are sent via Australia Post in a yellow express bag with a tracking number.

 

Refunds

At Medi Alarm, we offer a ’14 Day Money Back Guarantee’ with exceptions to bulk orders, from when you receive your parcel as per the Australia Post tracking advice. We want you to be happy with your purchase and we know the difference that our devices make in the lives of our valued customers. Please email us at info@medialarm.com.au  during the 14 day period if you have any concerns.

3G Fall Detector: We will refund the original amount less: $5 SIM, $15 Packing and Postage, $40 programming and set up and $15 Transaction fees: TOTAL $75.
iHelp: We will refund the original amount less: $20 SIM and Prepaid credit, $15 Packing and Postage, $40 programming and set up and $15 Transaction fees: TOTAL $90.
 Medi Alarm: We will refund the original amount less: $15 Packing and Postage, $15 programming and $15 transaction fees: TOTAL $45.