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Postage

All of our prices include postage and handling.  The cost is $20.00.  We don’t refund postage on returned products, including on the 14 Day Money Back Guarantee.

If using PayPal or internet transfer, please allow for the payment to be cleared into our Medi Alarm account.  Once payment has been received and programming details collected by our team, delivery should generally only be a few business days.  All parcels are sent via Australia Post Express Post in a yellow express bag with a tracking number. Once we lodge your parcel with Australia Post, your delivery is their responsibility and they do not unfortunately accept special instructions.

 

Refunds

At Medi Alarm, we offer a ’14 Day Money Back Guarantee’ with exceptions to bulk orders, from when you receive your parcel as per the Australia Post tracking advice. We want you to be happy with your purchase and we know the difference that our devices make in the lives of our valued customers. Please email us at info@medialarm.com.au  during the 14 day period if you have any concerns.

3G Fall Detector: We will refund the original amount less: $5 SIM, $15 Packing and Postage, $40 programming and set up and $15 Transaction fees: TOTAL $75.
iHelp: We will refund the original amount less: $5 SIM, $15 Prepaid credit, $15 Packing and Postage, $40 programming and set up and $15 Transaction fees: TOTAL $90.
 Medi Alarm: We will refund the original amount less: $15 Packing and Postage, $15 programming and $15 transaction fees: TOTAL $45.