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TERMS AND CONDITIONS

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Using This Website

By using this website you are accepting all the terms of this disclaimer notice. You agree to periodically return to the website to check for any updated information. If you do not agree with anything in this notice you should not use this website.

Liability and Warranties

While every effort is made to ensure that the content of this website is accurate, the website and anything in any communication with Medi alarm in any way is provided “as is” and Medi alarm makes no representations or warranties in relation to the accuracy or completeness of the information found on it or in any communications. While the content of this site and anything from any communication is provided in good faith, we do not warrant that the information is or will be kept up to date, be true and not misleading, or that this site will always be available for use.

Nothing on this website or in any communication should be taken to constitute professional advice or a formal recommendation and we exclude all representations and warranties relating to the content and use of this site or in any communication in any way with Medi alarm.
In no event will Medi alarm be liable for any incidental, indirect, consequential or damages of any kind, or any damages whatsoever.
You/the purchaser/end user, agree to and shall indemnify and hold harmless Medi alarm, its owners, its employees, agents and subcontractors, from and against all claims, lawsuits, including legal fees, and losses asserted against and alleged to be caused by any products performance, negligent performance, supplied products or failure to perform its obligations under this agreement. There are no third party beneficiaries of this contract.
Medi alarm does not represent nor warrant that any products will prevent any loss, damage or injury, or that our products will in all cases provide the protection for which it is installed or intended.
Medi alarms products are designed to reduce certain risks of loss, though Medi alarm does not guarantee that no loss, of any kind, will occur.
Medi alarm shall not be liable to anyone/body/entity for any loss or injury sustained as a result of any cause whatsoever in any way or circumstance.
If there should arise any liability on the part of Medi alarm as a result of any cause whatsoever, such liability will be limited to the price paid for the supplied product or where there is no purchase, $100.00
By virtue of obtaining/purchasing a product from the Medi alarm website, it is agreed that any person doing so or 3rd party involved with the supply/use of a Medi alarm product, will have had the opportunity to have read this disclaimer before purchase.
Medi alarm products come with warranty that cannot be excluded under the Australian/State Consumer Law. You are entitled to a replacement or refund for a major defect. If any defect is minor, we may elect repair the product or replaced if the product fails to be of acceptable quality.
Things that may void warranty:
The product has been opened or tampered with or modified.
Physical damage including moisture damage (including leaking batteries)
Excessive heat.
Use of an incorrect power adapter.
Power surge.

The Home Use Medi Alarm

The Media Alarm for home us has battery backup within the base unit. However, if you are using the Medi Alarm connected to a phone line that is enabled by the NBN, be aware that if your NBN is not working, the Medi Alarm unit will not be working either as it requires an active phone line in order for its operation.

The 3G SOS GPS Fall Detector

The 3G Fall Detector requires both a GPS and 3G signal for full featured operation. The unit is still capable for functioning as an emergency SOS/Alarm device if you do not have GPS signal and still have 3G signal. (features are limited, but direct contact with a carer still possible via ‘talk’ over 3G)

The unit has inbuilt Fall Detection. This has a variety of levels the unit can be set to. We select a common / mid range setting that appears to work very well for our customers. Your circumstances may be different and you may want to have to unit changed to a more or less sensitive setting. Talk to us about this.

The unit, if a fall is detected, will vibrate to notify the user that the 3G Fall Detector is about to send its alerts out to the pre-programmed telephone number. The user can press the SOS button to cancell this if they wish. Know that the unit registers a ‘Fall’ by use of a accelerometer looking for a change in angle and a level of ‘G’ force that an algorithm then uses to activate the feature. The unit is designed to detect a ‘typical’ fall. Falls that occur where the user may slide slowly down a wall to the ground may or may not register with the unit. There are numerous events and conditions both envirnmental and otherwise that could prevent the 3G GPS SOS unit from operating as expected.

Delivery

We ship via Express Post. Depending on available stock, this is a next day service offered by Australia Post. Orders placed by 12 noon will be dispatched same day. If you are in the Express Post delivery area, you will receive your Medi alarm product the next day. Exceptions to this are if you are in a remote area or we are waiting on Product/Stock.

Ordering on the Medi alarm website is automated and you will receive an Email detailing your order. A tracking number is also available.

Refunds and Returns

Medi alarm offers a 14 day money back guarantee. Used product / product with any marks / damaged product or packaging in any way what-so-ever is not eligible for the guarantee.
Do telephone us to help resolve an issue you may have.

Warranty is voided if you are not using our power adapters that come with both products, as they take certain voltages please only use the power supply provided .

With the purchase of any Medi alarm product, that includes free delivery from us to you, there is a postage,handling and processing component valued at $30.00 included in the sale price. This is non-refundable.

Please note any SIM card credit is not refundable.