FAQ

The Medi Alarm PRO 4G Fall Detector is a 4G network personal mobile alarm that is used as an aid to secure your independence, whilst providing peace of mind to you and your loved ones. You can take this alarm with you everywhere, similar to a prepaid mobile phone, but more discreet and without the complications. When activated, using the 4G mobile network, it will alert your loved ones that you need help. If you drop out of 4G and into a 3G zone, this alarm will still work.

The Medi Alarm PRO 4G Fall Detector is a handy device for people in all walks of life. It gives you the confidence to live life with peace of mind, knowing that help is only a button press away. It is also a fantastic device for shift workers, people working at night or alone, property managers, OTs and anyone that wants the security of a cost effective and easy to use personal mobile alarm.

Your Medi Alarm PRO 4G Fall Detector is water resistant, and you can wear it in the shower or if you get caught in the rain. It cannot be submerged in water, such as a pool, the bath, or the ocean.

As the technology improves, the government will eventually move away from the 3G network,  which is why we have developed and released the 4G model early. Please see the comparison table on the below link – you will need to scroll halfway down the page- https://www.medialarm.com.au/medi-alarm-pro-4g

We are an Australian, family-owned business that has been operating for 15 years. We are the original provider of all of our products and we are the first to release the new 4G model. We have established a trusted reputation in the industry and our friendly team will go the extra mile to provide you with any technical support you may require. We don’t have any hidden fees, and our Victoria-based customer service team are helpful and easily contactable.

Yes! We are the first NDIS approved provider for personal alarms. If you are an NDIS participant then please fill out our enquiry form and one of our helpful team members will be in touch. We will need your NDIS details so that we can lodge your service booking, or alternatively, we can email you a quote if it needs approval from your plan manager or OT first.

We supply a standard lanyard so that you can wear your Medi Alarm as a pendant around your neck. You can also wear it on your arm with an optional wristband accessory or on your blouse, shirt, or pant pocket with the belt clip accessory. Ask us for details!

When you need help in an emergency, simply either press the SOS button, or if you have a serious fall, the alarm will activate on its own. When pressed or if a fall is sensed, the device will text all listed mobile numbers (you can have up to 8 contacts) your GPS location on a Google map, as well as calling each number in sequence. It then opens two-way communication for you to alert your loved ones to your situation. If you are unconscious, the text messages are there to alert your contacts to where you are. You can even list 000! Please note that 000 cannot receive a text from any Medi Alarm, mobile phone, person, device etc. – they only accept calls.

The Medi Alarm PRO 4G Fall Detector is a stylish and discreet black pendant that is very comfortable to wear. It weighs 56 grams, and with dimensions 45.9mm x 47.9mm x 19mm it fits in the palm of your hand. It comes with a lanyard, or you can thread it onto a necklace, belt buckle, or keyring if you prefer. Ask us about our optional wristband and belt accessories.

The built in fall detector detects a sudden change in angle and motion. The device will then activate and start the alarm sequence, sending out SOS texts to all mobiles at the same time with your location on a Google map link. It then will call each contact one at a time until the call is acknowledged. If you are unconscious and your contacts cannot hear you on the line, they can alert 000 to your location if needed. This feature has different sensitivity levels that can be customized to your daily life, and can also be turned off if required.

There is no installation necessary! Everything is done in our office for you before we express post your device. You will need to switch your device on outside for 10 minutes so that it can connect to your local satellite for the first time, and then charge it for 3 hours before the first usage. After that it should be charged every 1 – 3 days for an hour. We recommend putting the charger cradle on your bedside table.

This device has a screen that clearly displays the battery status. We also program your Medi Alarm PRO 4G Fall Detector with a low battery indicator so that it sends the listed contacts a text message automatically if the battery falls below 30%. This setting is automatically programmed for you but can also be switched off.

The battery typically lasts 2-3 days, but it depends on your activity levels. Most clients feel comfortable with putting the charger cradle next to their bed so that it is easily accessible. It only takes an initial 3 hours to charge when you first get it, and then usually an hour to do a full charge thereafter. It won’t hurt your device if you leave it in the charger cradle overnight, and most people prefer to charge it once a day so they do not forget.

In general the Medi Alarm Pro 4G II device is considered to be safe to be worn with pacemakers. It operates on the same mobile frequencies (published in our User Manual) as a mobile phone. It is advisable to be worn at least 20cm from the location of the pacemaker as a precaution. The device has not been tested specifically for interference to Australian approved pacemakers. We always recommend to speak to your doctor or specialist. It can be worn with the belt clip as an alternative to the lanyard or necklace. Disclaimer: This is not medical advice and the wearer should seek medical advice if in doubt.