Refund policy

We understand that circumstances may necessitate a return and refund of your purchase. Please review our policy to ensure a smooth process.

Partial Refund Amount:
Should you request a refund, the refunded amount will cover the product cost only and does not include the product setup fee.

Non-refundable product setup fee:
Please note that a non-refundable setup fee of $50 applies to cover the time, processes and expenses involved in shipping your customised product and SIM card.

Qualifying for the 14-Day Return / Partial Refund Policy:

(1) Contact us
You must initiate the return process by contacting us via email on info@medialarm.com.au, within 14 days of receiving your product. You must provide a detailed explanation for the refund and your bank details (Account Name, BSB Number and Account Number).

(2) Return Postage
Upon contacting us, you must promptly post the personal alarm within 7 days, to 103 Mornington Street, North Geelong VIC 3215.

(3) Assessment
Once received at our office, the personal alarm will undergo assessment. Failure to return the product within the stipulated time frame or discovery of damages may lead to disqualification of a partial refund.

(4) Email bank details
We require you to email us the correct bank details, including Account Name, BSB and Account Number.

(5) Refund 
Once the timeframes are met and the assessment shows that the product is in re-saleable condition. You will be refunded the product cost minus the $50 setup fee, to your nominated bank account.

We strive to process refunds efficiently while ensuring fairness to all parties involved.

If you have any queries regarding our policy or need assistance, please do not hesitate to contact us.